Integrated Payments Specialist

Phoenix, AZ

Full Time

Mid Level

Planet DDS is a dynamic and rapidly growing dental software company, serving over 13,000 practices across the United States with over 118,000 users. The company delivers a complete platform of cloud-based SaaS solutions for dental practices, including Denticon Practice Management, Apteryx Imaging, Cloud 9 Ortho Practice Management, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices.

We are seeking: An Integrated Payments Specialist to coordinate, oversee, and execute on new and existing PDDS client payment account onboarding, activation, and roll-out support.

This is a hybrid role working 2x per week in one of our office locations (Irvine, CA | Phoenix, AZ | Atlanta, GA | Akron, OH)

JOB DUTIES

Manage PDDS client’s payment account onboardings and activations
Act as main point of contact for Payment partner and PDDS for sales operational support
Coordinate and drive payment token account transfers for existing and new clients
Act as main point of contact for new payment location requests from existing clients
Evaluate and optimize current payment processes to expedite activation timelines, improve client experience, and more quickly recognize revenue
Manage payment specific reporting and communicate insights to relevant internal and external parties
Own and drive regular meeting cadence with payment vendors

Skills and Qualifications:

Bachelor's degree in N/A
2-4 years of prior experience in the payment acquiring / processing space
Prior experience with integrated SaaS relationship / account management
Prior experience with merchant application and account onboarding tasks
Prior experience working with software onboarding applications
Prior experience working within Salesforce is preferred

PLANET DDS CORE IDEOLOGY

Why are we here?

Unleashing dentists and their staff to focus on patient care.

Where are we headed?

In the next 5 years, Planet DDS will remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices.

How do we get there?

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth

Empathetic – We are educated on the experience of our customers and feel vested in their success

Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes

Trustworthy – We operate with integrity and honest, making promises we know that we can keep

Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

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Integrated Payments Specialist

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